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Various news media reported that Bank of America's online banking services went down on Friday from about 0700 to 1715 EST.

A BoA spokesperson said that only a minority of customers could not access its online banking services, although those who could found the website to be very slow. Its ATMs were working normally, however.

The spokesperson attributed the problems to an overnight "routine systems change." No further details were provided.

Last August 27th, BoA's online banking system went down which was attributed to an equally ambiguous "temporary system issue" explanation.

Before that, BoA's online banking services went down on the 23rd of July.

BoA's online banking system also went down in January 2010 (as well as in September 2008 (another "temporary system issue" excuse) and April 2007).

In addition, some Bank of America customers in North Carolina had problems last week with their regular bank accounts because of bad weather in Charlotte, North Carolina, BoA's headquarters.

According to this under-reported story at television station WNCN (aka NBC17) in Raleigh, North Carolina, some local BoA customers complained that bank deposits they made on Monday the 10th of January initially appeared in their accounts but then the deposits disappeared, in some cases causing over-drafts to occur.

The bank reportedly blamed a "computer glitch", but then added this confusing statement: 

"Due to the inclement weather, there may have been a delay in posting deposits. Transactions are business as usual now. If a customer accrues overdraft fees as a result of the weather delayed deposits, we will make them whole."

BoA, per usual, was not forthcoming on exactly what happened or why, or how many of its customers were affected.

The Conversation (0)

Why the Internet Needs the InterPlanetary File System

Peer-to-peer file sharing would make the Internet far more efficient

12 min read
An illustration of a series
Carl De Torres

When the COVID-19 pandemic erupted in early 2020, the world made an unprecedented shift to remote work. As a precaution, some Internet providers scaled back service levels temporarily, although that probably wasn’t necessary for countries in Asia, Europe, and North America, which were generally able to cope with the surge in demand caused by people teleworking (and binge-watching Netflix). That’s because most of their networks were overprovisioned, with more capacity than they usually need. But in countries without the same level of investment in network infrastructure, the picture was less rosy: Internet service providers (ISPs) in South Africa and Venezuela, for instance, reported significant strain.

But is overprovisioning the only way to ensure resilience? We don’t think so. To understand the alternative approach we’re championing, though, you first need to recall how the Internet works.

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