The problems with the Affordable Care Act website and some of the ACA’s fine print again dominated the IT-related snafus, hitches and glitches news cycle last week. The list of ACA issues is too long to fully enumerate here, but it included the snarls that led to a miniscule sign-up on the first days of the website going live as well as worrisome security-cum-privacy issues, strange data errors, and politically-driven decisions that continue to haunt the IT implementation.
However, while the ACA brouhaha was last week’s headline IT comedy act, there were several other acts on the IT hiccups playbill that this reviewer found just as amusing, including Nasdaq’s double failure act, Dell’s Latitude laptop imitation of a cat’s litter box, and the Honda Odyssey minivan’s unexpected self-braking routine.
Stock Markets Receive Yet Another Reputation Hit
Nasdaq Blames Human Error for 45-minute Trading Snafu
Second Error of Week Shuts Down Nasdaq Option Market For Nearly All Day
Nasdaq Problems Earlier in Year Sparked Risk Discussion, But Zero Action
Nairobi Securities Exchange Suffers “Just a Technical Hitch” For Second Time in Month
Dell Says It Will Solve Cat Pee Problem
Owners of Dell’s Latitude 6430u Laptops Say They 'Smell of Cat Urine'
Dell Assures Cat Urine Smell is Non-Hazardous and Not from a Cat
Dell Says It Has Fix for Cat Urine Smell
Bad Week for Car Electronics
Honda Recalls 344 000 Odyssey Minivans in U.S. Because Brakes Might Engage On Own
Honda 2007-2008 Odyssey Recall Notice (pdf)
Nissan Recalls 251 000 in Japan Due to Faulty Engine Control Unit
Nissan Reshuffles Management over Paltry Profit Partly Due to Big Recalls
Ford Recalls Ford Focus EV Due to Powertrain Control Module Software Issue
Consumer Reports Dings Ford over Continuing MyFord Touch Problems
Of Other Interest …
Gov. Jerry Brown Blames “Screw-ups” for California EDD System Problems
California EDD System Leaders Leave before Deloitte’s System Problems Emerge (video)
Florida’s New Deloitte-Built Unemployment System Continues to Have Problems
Florida’s Sen. Nelson Calls for Federal Investigation into Malfunctioning Unemployment System
Deloitte Tries to Defend Botched Massachusetts Unemployment System Implementation
Victoria’s Auditor-General Blames Medication Errors on Computer System Problems
US Cellular Loses Customers over Billing Issues
Network Issues Delay Flights at India’s Kolkata Airport
Network Problems Affect Saipan’s Bureau of Motor Vehicle
Barclay’s UK Bank Suffers “Technical Difficulties”
ANZ Bank Fixes Payment Problem
F-35 Helmet Contracted Ended Because of Dangerous Technical Glitches
Photo: Seth Wenig/AP Photo
Robert N. Charette is a Contributing Editor to IEEE Spectrum and an acknowledged international authority on information technology and systems risk management. A self-described “risk ecologist,” he is interested in the intersections of business, political, technological, and societal risks. Charette is an award-winning author of multiple books and numerous articles on the subjects of risk management, project and program management, innovation, and entrepreneurship. A Life Senior Member of the IEEE, Charette was a recipient of the IEEE Computer Society’s Golden Core Award in 2008.