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IT Hiccups of the Week

Obama health exchange glitches, state government IT systems travails, Scotland’s health IT system meltdown

Robert N. Charette
07 Oct 2013

The format of IT Hiccups of the Week is changing. It will now be more an aggregation of stories of IT-related system troubles from around the Web. This week saw a wide-range of IT snafus and snarls affecting millions of people, starting with the sign-up troubles involving the public health exchanges being created under the U.S. Patient Protection and Affordable Care Act (pdf) and more issues with U.S state IT projects.

U.S. State IT System Problems Piling Up

California EDD Department Says Backlog Cleared, Many Unemployed Say Not True

Nevada  Blames Feds for Recent New Unemployment System  Woes

Michigan’s New Unemployment Insurance System Stumbles Out of the Gate

Kansas Hospitals Bitterly Complain about State’s New Medicaid System 10 Months after Going Live

Massachusetts Senate Panel to Hold Hearings on Troubled New Unemployment Insurance System

North Carolina Lawmakers to Investigate Poor Medicaid and Food Stamp Systems Rollouts

Scotland’s Largest Health Board Suffers Major System Crash

NHS Greater Glasgow and Clyde Health Board Says IT System Affecting 11 Hospitals Finally Fixed

 “Unique” Active Directory Glitch Blamed for IT Failure at Scottish Hospitals

Minister Orders Investigation into Scotland NHS Computer Chaos

Of Other Interest…

Bank Error Makes World’s First Multi-Trillionaire

Tesco Pricing Glitch Sells 12-Piece Dinnerware Set for 56p

Weis Markets Charges Customers Credit Cards Multiple Times across Its 165 Stores in 5 States

Chrysler to Fix Software Flaw in 140 000 Pickups and SUVs Worldwide

Telstra in Australia Email Outage Angers Users

France Blames Phone Company “Malfunction” for Wrong August Unemployment Numbers

Photo: iStockphoto

medical privacyaffordable care actehrnevadaeddunemploymentnorth carolinanhssoftwarecaliforniamedicaidscotlandtelstramassachusettsnctrackstescocar softwareit failuresit
Robert N. Charette

Robert N. Charette is a Contributing Editor to IEEE Spectrum and an acknowledged international authority on information technology and systems risk management. A self-described “risk ecologist,” he is interested in the intersections of business, political, technological, and societal risks. Charette is an award-winning author of multiple books and numerous articles on the subjects of risk management, project and program management, innovation, and entrepreneurship. A Life Senior Member of the IEEE, Charette was a recipient of the IEEE Computer Society’s Golden Core Award in 2008.

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