Last week saw computer-related problems still plaguing California’s modernized unemployment insurance system, and warnings of potential problems with Florida’s new unemployment system that is now being rolled out. There were also widespread problems with the IT systems supporting the Affordable Care Act, but these will be discussed in detail in a Risk Factor post later this week. We start our review of IT Hiccups from last week with an outage over the weekend affecting the food assistance card payment system used in 17 states.
Problems with Electronic Benefits Debit Cards in 17 States on Saturday
Software Problem Takes Down Canada’s Rogers Communications Wireless Service
California Unemployment System Still Not Properly Fixed
Fonterra Dairy’s New Software Systems Hides the Cheese in New Zealand
Of Other Interest…
Photo: Rich Pedroncelli/AP Photo
Robert N. Charette is a Contributing Editor to IEEE Spectrum and an acknowledged international authority on information technology and systems risk management. A self-described “risk ecologist,” he is interested in the intersections of business, political, technological, and societal risks. Charette is an award-winning author of multiple books and numerous articles on the subjects of risk management, project and program management, innovation, and entrepreneurship. A Life Senior Member of the IEEE, Charette was a recipient of the IEEE Computer Society’s Golden Core Award in 2008.