Virgin Blue, the Australian discount airline, suffered a major collapse of its reservation and check-in system Sunday morning about 0800 AEST. The system did not come back up until some 21 hours later.
News reports state that the glitch affected Virgin Blue flights at airports across Australia along with some Virgin Pacific international flights.
The Morning-Herald quotes Virgin Blue group executive Andrew David yesterday as saying:
"About 50,000 passengers and 400 flights were affected."
Mr. David also said, according to Sydney Morning-Herald, that the reservation and check-in system run by Navitaire had failed and there was no back-up method.
Tuesday's Australian story sheds a bit more light on the issue by stating that "the solid-state disk server infrastructure used to host Virgin Blue's applications failed."
Shades of the IT server problems last month in Virginia.
Navitaire, which is a subsidiary of Accenture, is likely to face a huge compensation bill in light of the failure, The Australian says.
Another Australian airline, JetStar, also uses Navitaire. It had two short reservation system interruptions on Sunday as well. The 68 other airlines that use Navitaire did not report any problems, however.
This is the second problem that Virgin Blue has had with its brand new reservation system in the last few months. You can read my June blog post about that incident here.