Colorado's Unemployment Insurance Program Suffers Computer Problems

Repeated computer problems over the past few days with Colorado's Unemployment Insurance program  has made it extremely difficult for the state's unemployed workers to use the program's online system to file claims for either initial or continued benefits, according to various news reports.

Colorado government officials say that claimants can still use an automated phone system to file for continued benefits, and that new claimants can call a dedicated number. Reports are, however, that the phone lines have been overwhelmed because of the online problem, causing a lot of frustration and anger.

As of this morning, it was not clear when the online system problem will be resolved, although the hope was that it would be fixed by today.

Unemployment offices throughout the US have been having computer problems, as I blogged about here in January.

Finally, as noted in this Denver Post story, the current unemployment benefits computer system was supposed to be replaced in 2005, but after spending $24.2 million for a replacement, it was scrapped because it didn't work.


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Robert Charette
Spotsylvania, Va.
Willie D. Jones
New York City