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Millions of National Australia Bank Customers Likely Affected by Computer Glitch

Bank predicts that problem will be fixed before weekend - maybe

2 min read
Millions of National Australia Bank Customers Likely Affected by Computer Glitch

Australian newspapers and television stations are reporting that possibly millions of customers of National Australia Bank (NAB) have been affected by a computer problem that began Wednesday around 0400 and will have residual effects lasting into at least Friday, according to NAB's press release.

According to this story at Herald Sun, the unspecified mainframe computer glitch "... meant payments into most National Australia Bank accounts - and services including EFTPOS and ATMs - were frozen and did not occur."

[Update: A story in Friday morning's Sydney Morning Herald states that the outage "... was caused by a corrupted file during the routine processing of overnight transactions on Wednesday. Sources inside the bank said the issue had affected all level of transactions, from retail to wholesale." The story also says that the bank is now not promising when the problem will be totally fixed.]

In addition, the Herald Sun story says,

"The mainframe computer malfunction came on the worst day of the week for the National Australia Bank customers, the day when client payrolls are processed, as are millions of Centrelink payments."

According to ABCNews in Australia,

"NAB says the payments will go through in full once the IT problem is fixed, and adds that customers will not be charged by the bank for slipping into negative balances or failing to make payments because it has already abolished dishonour fees."

"However, the bank's statement does not say whether it will compensate customers who are charged late payment fees by third parties due to the payments glitch."

The Herald Sun reports that the bank has some 11 million customers.

NAB Chief Executive Cameron Clyne was quoted as apologizing to the bank's customers for the inconvenience.

CEO Clyne also said,

"Unfortunately for a large organisation these things happen from time to time."

What a refreshingly honest - if possibly impolitic - statement for a change. I wonder how soon CEO Clyne will be taken to task for it?

[Update2: A story dated Saturday, the 27th of November, in The Age says that NAB's problems have spread to other banks in Australia, including Commonwealth Bank, ANZ Bank, HSBC Bank and Citi. The story says "... millions of Australians face the weekend without ability to access their funds or pay."

The story says that NAB is now saying it may be early next week before the problems are totally fixed and all of its customers get access to their funds. In addition, it will be up to customers to notify NAB if anything is still awry with their accounts. 

NAB in a press release says that it will be adding staff and keeping more of its branches open on Saturday to try to help customers who may be having financial difficulties as a result of the problems.]

The Conversation (0)

Why Functional Programming Should Be the Future of Software Development

It’s hard to learn, but your code will produce fewer nasty surprises

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You’d expectthe longest and most costly phase in the lifecycle of a software product to be the initial development of the system, when all those great features are first imagined and then created. In fact, the hardest part comes later, during the maintenance phase. That’s when programmers pay the price for the shortcuts they took during development.

So why did they take shortcuts? Maybe they didn’t realize that they were cutting any corners. Only when their code was deployed and exercised by a lot of users did its hidden flaws come to light. And maybe the developers were rushed. Time-to-market pressures would almost guarantee that their software will contain more bugs than it would otherwise.

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