Most of the news involving last week’s IT-related problems, snarls and snags were once again drowned out by media stories concerning the recognition if not admission of major management blunders that led to the “glitches” in the Affordable Care Act website and its supporting systems. The Obama Administration now says that the two dozen or so major items on its IT “punch list” will be fixed and thoroughly tested within the next 33 days or so, but more than a few folks are willing to bet against that happening, especially in regard to the issue of data security.
Residents of California, Florida, Alaska, Pennsylvania, New Mexico, Kentucky, Michigan and Mississippi are among those fervently hoping that their states' ongoing government computer woes will be over by the end of November. However, I suspect that for many of those state residents, it will prove to be a forlorn hope as well.
US State Governments’ IT System Problems Persist
Unemployed Californian’s Continue to Complain of EDD Unemployment Computer System Problems
California Legislators Set Hearings into EDD System Troubles for Next Week
Florida’s New Connect Unemployment System Woes
Florida Trying to Fix New Connect Unemployment System
Alaska’s New Medicaid System Undergoing “Growing Pains”
Pennsylvania’s Worker’s Compensation System Problems Linger
New Mexico’s New Unemployment System Ops Improved, but Must Get Better
Kentucky Medicaid Billing System Problems Finally Clearing Up After Two Years
Call Volume Unusually High after Michigan Upgraded Unemployment System
Mississippi’s New Online Tax System Causing Headaches
Microsoft’s Less Than Smooth Windows RT 8.1 Update
Windows RT 8.1 Update Has Some “Show-Stopping” Installation Problems
Microsoft Pulls Windows RT 8.1 Update From Store
Microsoft Fixes Windows RT 8.1 Update and Is Back in Store
What Does “Glitch” Exactly Mean?
A Brief Linguistic History of the Term “Glitch”
Of Other Interest…
Facebook Suffers Worldwide Outage
Network Solution Experiences Outage for Third Time
US Customer and Border Protection Computer System Goes Offline
Cincinnati Bell Internet Goes Down
System Glitch Interrupts 911 Emergency Calls in Douglass County, Nebraska
Dallas Ft. Worth International Airport Traffic and Parking System Malfunctions Again
Nissan Recalling 152 000 SUVs for Anti-Lock Brake Software Upgrade
Credit Card System Problem Stiffing Washington, D.C. Taxi Drivers
Los Angeles Department of Works Computer Error Leads to Higher Water Bills
Schwab Trading Platform Experiences Problems after Integration with Third-Party System
Incompatible Hardware and Software Bring Beijing’s Subway Line 10 to a Halt
Photo: Ugurhan Betin/iStockphoto
Robert N. Charette is a Contributing Editor to IEEE Spectrum and an acknowledged international authority on information technology and systems risk management. A self-described “risk ecologist,” he is interested in the intersections of business, political, technological, and societal risks. Charette is an award-winning author of multiple books and numerous articles on the subjects of risk management, project and program management, innovation, and entrepreneurship. A Life Senior Member of the IEEE, Charette was a recipient of the IEEE Computer Society’s Golden Core Award in 2008.