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DIRECTV Glitch Affects Millions of Viewers

Software Update Blamed

1 min read

DIRECTV Glitch Affects Millions of Viewers

The broadcast satellite company DIRECTV says everyone should be receiving their TV shows fine this morning. That wasn't the case yesterday.

Apparently, very early Tuesday morning, DIRECTV sent out a software update to millions of its HD DVR subscribers' receivers as part of a new service offering called DIRECTV Whole-Home DVR Service that was announced Monday. In what the company called a "transmission glitch," the update froze some television receivers to one channel, or froze their HD DVRs completely, or caused sporadic outages in others.

The company found out about the problem quickly when its customer service lines got overwhelmed. It offered a workaround about 10 am yesterday, and a full fix late yesterday.

DIRECTV per usual apologized for the problems in an email to subscribers. The company has some 18 million subscribers, although the exact number having problems wasn't disclosed.

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