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Delta Frequent Flyers Need to Check Their Airfares

A computer glitch raised fares for frequently flyers the past three weeks

1 min read
Delta Frequent Flyers Need to Check Their Airfares

If you are a Delta Sky Miles frequent flyer member and purchased an airline ticket in the past three weeks, you may want to see whether you overpaid for your ticket by a significant amount.

According to Minneapolis, Minnesota, television station WCCO, passengers purchasing Delta plane tickets via their online Delta Sky Miles accounts during that period were shown airfares that were sometimes hundreds of dollars more than those listed when the passengers didn’t use their Sky Miles account numbers.

WCCO reported that customers who complained to Delta about the issue were told by reservation agents that, “that’s the way the system works.”

However, when reporters from the station started to investigate the complaints, Delta quickly looked into the matter and belatedly admitted that the issue was the result of a computer error. An AP story states that Delta has been working on “upgrading elements of its website for more than a year. An upgrade less than three weeks ago to its flight search engine caused the fare discrepancies.”

Despite knowing that a software glitch is causing some of its most loyal customers to be fleeced, Delta said that it “wouldn't be notifying customers of the problem but if travelers call, they will look into it on a case-by-case basis.”

How very nice of them. I guess this is what Delta means when it states on its website:

"So many privileges just waiting for you with a free SkyMiles account."

You would think that irritating your best customers is not in your best interests, but that seems never to enter the business equation—at least not in the airline business.

The Conversation (0)
Two men fix metal rods to a gold-foiled satellite component in a warehouse/clean room environment

Technicians at Northrop Grumman Aerospace Systems facilities in Redondo Beach, Calif., work on a mockup of the JWST spacecraft bus—home of the observatory’s power, flight, data, and communications systems.

NASA

For a deep dive into the engineering behind the James Webb Space Telescope, see our collection of posts here.

When the James Webb Space Telescope (JWST) reveals its first images on 12 July, they will be the by-product of carefully crafted mirrors and scientific instruments. But all of its data-collecting prowess would be moot without the spacecraft’s communications subsystem.

The Webb’s comms aren’t flashy. Rather, the data and communication systems are designed to be incredibly, unquestionably dependable and reliable. And while some aspects of them are relatively new—it’s the first mission to use Ka-band frequencies for such high data rates so far from Earth, for example—above all else, JWST’s comms provide the foundation upon which JWST’s scientific endeavors sit.

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