News reports are coming out of Chicago this morning of another Comcast Internet outage once again caused by problems with its DNS servers. This is the second major Internet outage in little over a week.
Comcast apologized for "any frustrations" suffered, like those experienced by Northwestern University students studying for exams before Finals week. I am sure the affected students there gladly accepted those words magnanimously.
At least time, Comcast customer service provided an automated message telling affected callers that it was experiencing technical difficulties and to call back later.
Robert N. Charette is a Contributing Editor to IEEE Spectrum and an acknowledged international authority on information technology and systems risk management. A self-described “risk ecologist,” he is interested in the intersections of business, political, technological, and societal risks. Charette is an award-winning author of multiple books and numerous articles on the subjects of risk management, project and program management, innovation, and entrepreneurship. A Life Senior Member of the IEEE, Charette was a recipient of the IEEE Computer Society’s Golden Core Award in 2008.