DEMO Spring: Automatic Emotion Detection Technology Wins Grand Prize

When those folks at the Verizon call center can't tell how mad I am, a company called eXaudios can give them a little help

1 min read
DEMO Spring: Automatic Emotion Detection Technology Wins Grand Prize

Turns out, that when you’re ticked off, you’re ticked off in any language. This is a good thing for startup company eXaudios Technologies. This Israel-based company has developed software that analyzes volume and intonation changes in a person’s voice and translates that information into statements about the speaker’s feelings and intent. (“You feel disrespect and rejection.” “Patronizing.”) It unveiled this technology in Palm Springs this week at DEMOSpring2010, demonstrating the system live in both English and Hebrew.

EXAudios is planning to sell this technology into call centers, where it can be used to monitor customers and agents, allowing supervisors to step in when a customer’s anger is mounting and, ideally, turn the call around. The technology has other applications—screening for Parkinson’s and other diseases, Homeland Security, but the company thinks it will take off most quickly in the call center world.

This company had all the right stuff—cool technology and an obvious market niche. I can see it having a positive effect on my life—the next time I call Verizon to complain about bizarre charges on my cell phone bill, someone who can actual do something might step into the conversation sooner rather than later.

And I wasn’t the only one who was impressed—eXaudios won the People’s Choice Award—a million dollars worth of advertising on IDG properties.

 

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An IBM Quantum Computer Will Soon Pass the 1,000-Qubit Mark

The Condor processor is just one quantum-computing advance slated for 2023

4 min read
This photo shows a woman working on a piece of apparatus that is suspended from the ceiling of the laboratory.

A researcher at IBM’s Thomas J. Watson Research Center examines some of the quantum hardware being constructed there.

Connie Zhou/IBM

IBM’s Condor, the world’s first universal quantum computer with more than 1,000 qubits, is set to debut in 2023. The year is also expected to see IBM launch Heron, the first of a new flock of modular quantum processors that the company says may help it produce quantum computers with more than 4,000 qubits by 2025.

This article is part of our special report Top Tech 2023.

While quantum computers can, in theory, quickly find answers to problems that classical computers would take eons to solve, today’s quantum hardware is still short on qubits, limiting its usefulness. Entanglement and other quantum states necessary for quantum computation are infamously fragile, being susceptible to heat and other disturbances, which makes scaling up the number of qubits a huge technical challenge.

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