The Chicago Tribune is reporting this morning that AT&T's Voice over IP (VoIP) U-Verse service was mainly restored as of this morning, although the company says a "small number" of customers are still out.
The AP reported that the service outage, which began about 1030 EDST and was caused by a server crash, was restored to most of the 1.15 million U-verse Voice customers by 1430. AT&T wouldn't say exactly how many customers were affected or are still without service.
U-verse is available to AT&T customers in a 22-state region where AT&T has upgraded its local network to support the provision of TV services. Broadband and TV services were not affected during the outage, the Tribune story says.
U-verse Voice customers said that people trying to call them got a "non-working number" message.
Robert N. Charette is a Contributing Editor to IEEE Spectrum and an acknowledged international authority on information technology and systems risk management. A self-described “risk ecologist,” he is interested in the intersections of business, political, technological, and societal risks. Charette is an award-winning author of multiple books and numerous articles on the subjects of risk management, project and program management, innovation, and entrepreneurship. A Life Senior Member of the IEEE, Charette was a recipient of the IEEE Computer Society’s Golden Core Award in 2008.
