Tag Results for baggage systems (17)

  1. BA Terminal 5 Move Quiet

    Last spring, British Airways moved into its new Terminal 5 promising passengers a whole new flying experience - which they got, but not the one they expected. As I noted then, the new Terminal 5 baggage handling system had a meltdown that caused dozens of flight cancellations and lost luggage for thousands of passengers over a course of a week. The problems forced BA to delay moving flights from its old Terminal 4 to Terminal 5 until last week. There were quiet fears that the move might cause a repeat of what happened in …

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  2. Heathrow Baggage Problems Again - This Time at Terminal 3

    Yesterday afternoon around 1630, a computer problem at London Heathrow's Terminal 3 caused problems with the check-in and baggage systems, affecting over 6,000 travelers, the BBC reported. The problem caused all the flight information displays to go dark. According to one report, "Officials closed all check-in desks while they tried to locate the source of the fault and people were told to queue up outside." The BBC is reporting this morning that things are apparently back to normal, but that some 2,000 bags (others report 3,000) did not not travel …

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  3. Software Bug KO's American's Baggage System at JFK

    A software problem affected the baggage system bar code readers at American Airlines' Terminal 8 at JFK yesterday, causing delays to 48 flights, the cancellation of 5 others and by some estimates, well over a 1,000 bags being left behind. The problem occurred at 0445 (some reports say 0400), 75 minutes after the AA counters open at Terminal 8. The failure of the bar code readers meant that bags had to be sent through security screening and flight sorting manually. Some bags ended up being sent to LaGuardia and Newark airports and put on alternative …

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  4. Qantas Has Baggage System Problems of its Own

    Australian newspapers have been reporting this morning that Qantas was having a baggage management handling system problem, although it doesn't appear to be as severe as that experienced by British Airways earlier this year with the opening of Terminal 5. According to The Australian, Qantas rolled out the second part of its new Amadeus Altea Departure Control-Flight Management system covering check-in, boarding and baggage management over the weekend at its Adelaide, Canberra, Brisbane, Melbourne and Sydney domestic terminals. The new system merged two previously separate computer interfaces managing flights and …

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  5. BA CIO Apologizes for Terminal 5 Problems

    Paul Coby, the chief information officer at British Airways (BA) reportedly made a public apology at the Forrester IT Forum in Lisbon last week for the problems that happened during the opening of London's Heathrow¿s Terminal 5 in March. Coby said that the problems had "seriously damaged" BA's reputation. BA apparently has learned at least some lessons from it earlier problems. Last weekend, BA successfully moved an extra 30 BA flights to Terminal 5 from Terminal 4, bringing the total of daily flights to 424. The extra flights add another …

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  6. The Software Issues Behind Heathrow's T5 Meltdown

    It now appears that the baggage problems at London Heathrowâ''s Terminal 5 were caused in part to a bit of test software that wasnâ''t removed properly. According to a story in ComputerWeekly, British Airways (BA) Chief Executive Willie Walsh claims that "the main IT problem with the baggage system was a software filter that was mistakenly left in place after the system - designed by BAA (the airport operator) - went live. Walsh said the filter was used during the testing period to ensure the messages generated were restricted …

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  7. Heathrow Terminal 5 Better But Still Has Problems

    Last week, it was reported that London Heathrow's Terminal 5 problems have greatly abated, but they haven't gone away, and may flare up again. British Airways (BA) Chief Executive Willie Walsh admitted at a conference at London's Institute of Directors that the baggage system was still not working properly. BA ended the first quarter of 2008 with the most lost bags of any European airline (270,106 bags). BA lost 28.9 bags per 1,000 passengers, up from 22.4 bags per 1,000 passengers in the last quarter of 2007. The odds given for …

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  8. Heathrow Terminal 5 Update: Only a Few Bags Being Lost

    British Airways (BA) officials are saying that only a "handful of bags" are being lost now at their new Terminal 5 at London Heathrow airport, although they don't say exactly how many a "handful" really means. Furthermore, most of the 28,000 or so bags that didn't accompany their owners have found their way home, although some are still missing in action. These include many of the bags trucked from Terminal 5 to Milan for sorting, and are now being trucked back to the UK for more sorting. In addition, the insurance companies …

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  9. Heathrow's Baggage Blame Game

    The UK press is reporting that British Airways chief executive Willie Walsh has fired two BA executives as a result of the Heathrow Terminal 5 opening week problems. The two are Gareth Kirkwood, the operations director who handled the logistics of the transfer to Terminal 5 from Terminal 4 and David Noyes, the customer services director who supervised training for all customer-facing staff. Both were asked to leave immediately, and it was clear from the BA press release that they are being blamed for the disaster. Walsh says he will …

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