Bank of America's online banking system had "intermittent service disruptions" yesterday and Monday, news reports like this one at the Chicago Tribune reported. The problem's cause was said to be in a system upgrade that took place over the weekend which the bank says is now resolved.
In January, BoA suffered a similar online banking glitch blamed at that time on a "routine systems change."
BoA said in response to the latest problem:
"We apologize for this inconvenience and are working to restore full Online Banking service as quickly as possible."
This latest uff da is the 5th in the past 13 months by my count, and the 7th since 2007.
I am not sure that is a record for a major US bank, but it has to be close.
Robert N. Charette is a Contributing Editor to IEEE Spectrum and an acknowledged international authority on information technology and systems risk management. A self-described “risk ecologist,” he is interested in the intersections of business, political, technological, and societal risks. Charette is an award-winning author of multiple books and numerous articles on the subjects of risk management, project and program management, innovation, and entrepreneurship. A Life Senior Member of the IEEE, Charette was a recipient of the IEEE Computer Society’s Golden Core Award in 2008.
