A BoA spokesperson said that only a minority of customers could not access its online banking services, although those who could found the website to be very slow. Its ATMs were working normally, however.
The spokesperson attributed the problems to an overnight "routine systems change." No further details were provided.
Last August 27th, BoA's online banking system went down which was attributed to an equally ambiguous "temporary system issue" explanation.
Before that, BoA's online banking services went down on the 23rd of July.
According to this under-reported story at television station WNCN (aka NBC17) in Raleigh, North Carolina, some local BoA customers complained that bank deposits they made on Monday the 10th of January initially appeared in their accounts but then the deposits disappeared, in some cases causing over-drafts to occur.
The bank reportedly blamed a "computer glitch", but then added this confusing statement:
"Due to the inclement weather, there may have been a delay in posting deposits. Transactions are business as usual now. If a customer accrues overdraft fees as a result of the weather delayed deposits, we will make them whole."
BoA, per usual, was not forthcoming on exactly what happened or why, or how many of its customers were affected.