The Australian carrier Jetstar Airways, the low cost subsidiary of Qantas, experienced a computer failure Monday morning that led to the cancellation of 12 flights and delays to many others across Australia, The Australian reported today. The failure forced staff to check passengers in manually.
What made the problem more acute was that it was the end of a school holiday period.
Flights were said to be back to normal Monday afternoon although some passengers will have to wait until Tuesday to resume their journeys.
According to the newspaper, a Jetstar spokesperson said that the airline was investigating the incident, but he could not guarantee a similar event would not happen again.
Refreshingly honest, but probably not a good PR move.