ILLUSTRATION: GREG MABLY
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I'm admiring my new laptop computer. For a while it
will be my best friend when I'm traveling, but I'm
already resigned to having only a transient
relationship. These things are fragile and fickle, and
its predecessor had betrayed me on my last business
trip.
I'm sure this will be a familiar story to many
readers, but there I was at the start of a long trip,
firing up my trusty laptop. Well, it had been trusty.
This time, however, in the middle of the boot sequence,
a message suddenly popped up on the screen that read:
"Disk I/O error." My computer had suffered an aneurysm.
What had been a beautiful electronic machine had been
converted into useless junk by the fragility of a
mechanical spinning disk.
You can't live on the road these days without a
laptop computer. At meetings every attendee buries his
or her head in one. If you don't have a laptop, there is
nothing to protect you from having to watch and listen
to the speaker. And people would stare at you. Who is
this person without a laptop?
My sickly five-year-old laptop had reached an age of
senility, where it was far too old for expensive
surgery, so I had to put it down. Using a borrowed
laptop, I surfed the Web for deals. Every day for a week
I checked prices, and every day they went down. I sat
there frozen, knowing that as soon as I clicked "buy," I
would be overcharged.
Finally, I ordered a customized laptop from a large,
well-known U.S. company, which informed me that my
machine would be built in two weeks. In a few days short
of that time I got an e-mail telling me that my laptop
had been shipped, and that I could track its status with
FedEx. What a wonderful world this is! I click a mouse
somewhere, bits fly through fiber optics, go to some
undisclosed place, money electronically changes hands,
and then atoms in useful arrangements are flown in
airplanes and hand-carried to my doorstep. When you
think about it, this is miraculous.
Then I wonder where my new laptop is. Can I expect it
tomorrow, or will I have to wait for the next day? I am
shocked to discover from FedEx that my new machine is in
a pickup station in Shanghai, China. Obviously, I am
going to have to wait a while.
Two days later there is new tracking information from
FedEx. My laptop is on the move, but now it's resting in
Almaty, Kazakhstan. I have to look this up to find out
where it is, and I discover that my laptop is now
marginally closer to New Jersey than it was in Shanghai.
Still, I am resentful. What is my computer doing in
Kazakhstan?
A few days later my laptop reaches Paris. I know
where this is, and I am encouraged. Still later I get
the glad tidings that my laptop has reached Memphis,
Tenn.—the center of FedEx's universe. In my mind I see
all the planes swooping in and the swarming exchange of
packages before they swoop out. My laptop is practically
home.
After two days of limbo, I am happy to find that my
laptop is in a truck about 8 kilometers away. Within an
hour the package is on my doorstep.
Now I'm looking at the laptop and thinking about the
flat-earth theory of the new world economy. In New
Jersey I order a computer from a California company, but
it is assembled in China. Some of the integrated
circuits are probably fabricated there, too, while other
chips might have come from Japan and Korea. A lot of the
design was probably done in California, and much of the
software came from the state of Washington.
But where did the ideas come from that made this
machine possible? Just consider some of the brilliant
and complex concepts that are embedded in this little
box—the laser for the DVD drive, IEEE 802.11 Wi-Fi, the
TCP/IP protocol stack, Ethernet, trellis-coded
modulation in the dial-up modem, sophisticated data
compression and error-correcting codes, tens of millions
of lines of source code, computer-aided design tools for
the integrated circuits, and so on. The ideas came from
your friends and mine, all over the world.
So this laptop epitomizes the world of technology
today—ordered electronically, assembled with worldwide
parts, delivered via a sophisticated logistics system,
and replete with ingenious ideas. Yet in a world of
commodity products, this brilliance is largely
unappreciated.
And if this laptop dies on me, I'll stop appreciating
it, too.