Always On Except When You're Not: Communications Cut in Silicon Valley
Yesterday I visited Ge Wang, the Stanford professor behind Ocarina, a popular iPhone app. We sat in his office, in an old mansion on a hill at the edge of the Stanford campus, and, using Ocarina on his iPhone, listened live to people all over the world playing music. We sampled melodies from Japan, Australia, and just up the road. We listened all the way through to a halting version of â''Amazing Grace,â'' being played by an iPhone user in Vancouver. The world felt small, all-connected; the magic of the internet practically shimmered in the air.
I didnâ''t realize until I turned on the evening news last night that while I was feeling oh-so-connected, much of Silicon Valley yesterday was anything but connected. Vandals had sliced ten fiber optic lines at four locations, taking out communications in parts of three counties. Land lines didnâ''t work, cell phones didnâ''t work, internet service didnâ''t work. You couldnâ''t get money from the bank (some banks were taking deposits); you couldnâ''t use your credit card in most places. You couldnâ''t text, you couldnâ''t facebook, you couldnâ''t twitter. (AT&T was sending out updates on its progress in fixing the fiber lines via twitter, itâ''s not clear how that info was supposed to get to the folks that needed it.) You couldnâ''t call 911. The local news suggested in case of emergency, for example, a house fire, drive to the nearest fire or police station and tell someone. This was not a reassuring suggestion.
The image that sticks in my mind from all the reports on coping with the communications cut is that of a Fedex delivery man, standing in front of a truck full of packages, baffled. He held that cool little gizmo that reads bar codes, accepts signatures, and, apparently, tells the driver where to deliver what. Without phone service, it was useless, and those packages werenâ''t going anywhere.
Photo: AT&T's twitter feed