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Verizon Agrees to $60 Million Settlement over NY City Emergency 911 System Delays

IT Hiccups of the WeekDare I say it? The brouhaha with the Affordable Care Act website once more overshadowed other IT-related obstructions, complications and malfunctions reported in last week’s news.  

During last week’s news cycle, we learned a great many disturbing things. Among them: only a total of 106 185 people were able to sign up for ACA health insurance through October (27 794 of this total via the federal website); IT success is now defined as 4 out of 5 (in the best case) people being able to sign up for health insurance through the federal ACA website; confidence that the federal ACA website will be working by 30 November as promised is dwindling; the main Federal ACA contractor, CGI, has a less than exemplary record on government IT projects; and the unsurprising revelation that everyone involved with the federal ACA website development knew it was in deep trouble long ago, but no one had the guts to come out and forthrightly say so. And, of course, there was President Obama calling a press conference to apologize for the federal ACA website problems, and offer a temporary reprieve for those who saw their health insurance cancelled because it didn’t meet minimum ACA standards. Obama, who insisted that if only someone had told him that the website was so terrible, he wouldn’t have gone forward with its rollout, may be ginning up IT headaches for health insurers with the administrative changes related to the Affordable Care Act that he announced. We also learned that several states, including Oregon and New York, are reporting problems with their health insurance exchanges. Finally, over $4 billion is estimated to have been spent so far implementing the state health insurance exchanges, while the Federal effort accounts for at least $350 million at last count. Multiply this total amount by three or more to get the estimated IT maintenance cost over the next 15 or so years.

Yet, while the ACA ruckus was going on, several other IT-related inconveniences were reported. For example, Pennsylvania home care workers saw their paychecks delayed or lost for months because Pennsylvania's Department of Public Welfare mismanaged an IT program consolidation. There was news that Verizon has agreed to pay $60 million for botching New York City’s Emergency 911 system implementation, and disclosure of plans by major stock exchanges to try to reduce the IT outages that have been striking with increasing regularity over the past few years.

Verizon Agrees to $60 Million Settlement over Emergency 911 System Problems

New York City Mayor and Comptroller Argue Over How Much Verizon Owes in 911 Screw-ups

Verizon Settles for $60 million to Resolve Delayed Emergency 911 System Development

Mayor Bloomberg, Comptroller Liu Announce $60 Million Settlement Agreement with Verizon

Verizon Agrees to Pay New York City for Cost Overruns

Stock Exchanges Outline Plans to Stem Future Problems

Stock Exchanges Offer Plans to Stop Future Glitches

NYSE and Nasdaq Offer to Support Each Other in Event of Data Stream Issues

OTC Markets to Make Changes after Outage

Asia Markets and Regulators Work to Grapple With High Frequency Trading

Pennsylvania State Auditor Slams Department of Public Welfare for Payroll Mismanagement

Taxpayers Lose US $7 Million over Payroll System Mismanagement

Thousands of Home Care Workers Go For Months without Pay

Performance Audit Department of Public Welfare’s Oversight of Financial Services Providers (PDF)

Of Other Interest …

Living Social Suffers Multiple Day Outage

Facebook Messages Goes Down

Minnesota's "Give to the Max Day" Charity Drive Hit by Website Crash

NASA Curiosity Okay after Software Upgrade Problems Fixed

Montgomery County, Tennessee, Tax Bills Delayed Due to Software Issues

California Sends Incorrect Information to 246 000 New Medicaid Enrollees

Computer Glitch Does in Parking Pay Stations in La Crosse, Wisconsin

Woes with Florida’s New Unemployment System Could Last through Holidays

New Problems Emerge with Massachusetts New Unemployment System

Computer Problem Jams Main Causeway between Saudi Arabia and Bahrain Again

Bad Computer Data Sends Firefighters to Wrong Address In Spokane, Washington

GM Recalls 44 000 Chevy Malibu Midsized Cars for Computer Fix

Google, HP Halt Sales of Chromebook 11 over Faulty Chargers


Photo: Getty Images

Canada’s Missing STEM Skills Shortage

As in the United States and some other countries, there has been much hand-wringing in Canada about the lack of STEM and other skilled workers. For instance, a study late  last year by IBM proclaimed that Canada would be short 100 000 workers by 2016. In addition, in October, a report underwritten by pharmaceutical company Amgen Canada argued that Canada wasn’t producing a sufficient supply of STEM students while the Canadian Manufacturers and Exporters Association argued a few days ago that a skills shortage is significantly hurting Canadian companies’ competitiveness. Canadian government ministers have also been loudly asserting a “skills crisis.” Prime Minister Stephen Harper has gone so far as stating that the lack of skilled workers, scientists, and engineers was “the biggest challenge our country faces.”

Some Canadian economists and others have questioned the validity of these claims (including using the government’s own data to contradict Canada's official position). But the counter-claims didn't carry much weight until a few weeks ago. That’s when senior economists at TD Bank, the second-largest bank and financial services company in Canada, published an in-depth analysis (pdf) of the alleged wide-spread skills shortage in Canada and found the claims “exaggerated.”

TD's deputy chief economist Derek Burleton was quoted by CBC News as saying, “Evidence of economy-wide shortages is hard to find. Yes, across regions and occupations, skills mismatches (exist) because you are never going to get a perfect match. So it's not a complete myth, but it's not as extreme as people believe.”

Even in country’s Western provinces, which report the greatest skills shortages, wages have not risen measurably—something that happens when there is a shortage. The TD report says, “The story on the wage data remains curious, as wage gains out West have not increased to the extent that one might have thought given the signs of tightness.”

Of course, soon after the report was published, those with a vested interest in promoting the claim of a skills shortage took umbrage to it. The Information Technology Association of Canada (ITAC) and Information and Communications Technology Council (ICTC), for example, immediately issued a press release saying the bank’s analysis “does not hold up to scrutiny,” that the skills shortage was  real indeed, and that “addressing it is critical to Canada’s economy.”

This to and fro should all sound familiar to readers of my IEEE Spectrum article "The STEM Crisis is a Myth".

Photo: iStockphoto

U.S. Spy Agencies Losing Carte Blanche for Digital Data Gathering?

This Week in Cybercrime Until the revelations based on documents leaked by Edward Snowden came to light, the world had to take U.S. intelligence agencies’ word that they were adhering to legal limits on domestic and foreign data gathering. Now that we know better, all of the assurances they’ve made about the nature of their surveillance programs are under scrutiny. One such conceit—that the collection of metadata shouldn’t be viewed as surveillance—is being put to the test by researchers at the Stanford Security Lab at Stanford University. A new project, called Metaphone, will use metadata collected from the cellphones of volunteers to see how much additional information can be discovered when starting with logs of phone calls and text messages.

Meanwhile, the U.S. Senate began debate this week over the Surveillance Transparency Act introduced by Sen. Al Franken (D-Minn.). The bill would require that the U.S. National Security Agency (NSA) make revelations of its own. Among them: how broad a net it is casting in its data collection programs; what proportion of the people having their data collected are U.S. citizens or permanent residents; and whose information was actually reviewed by a government agent. The legislation would also eliminate the gag orders that prevent phone and Internet companies from divulging the number of orders they receive demanding customer data and the number of requests with which they comply.

More On the U.S. Government and Digital Surveillance

Data Insecurity Heightened by Government-Installed Backdoors In Hardware, Software, and Networks, says New Report

Google Fielded More Than 10 000 User Data Requests from the U.S. Government in the First Half of 2013—More Than Twice the Number of Requests Received in 2010

State Obamacare Exchanges Not Secure

Obamacare Update: Security Expert says State Healthcare Insurance Exchanges “Built In Such a Way as to Almost Attract Attackers"

In Other Cybercrime News…

New Microsoft Cybercrime Center Puts Security Engineers, Digital Forensics Experts, and Lawyers Trained in Fighting Cybercrime All Under One Roof

Hackers Steal $1.2 Million from Australian Bitcoin Wallet

Facebook Posts Alert Telling Potential Adobe Hack Victims to Reset Their Passwords

Internet Explorer 11 and Google Chrome Hacked at Mobile Pwn2Own

Security Researchers Say Svpeng, an Android banking Trojan Created by Russian Hackers, Can Phish for Bank Card Access Credentials and Issue Commands to Empty Victims’ Accounts

Microsoft Provides Patch for Windows Vulnerability Discovered in the Wake of a Watering Hole Attack Targeting Visitors of an Unnamed U.S.-based Domestic and Foreign Security Policy Website


Wal-Mart Apologizes for Unrealistically Low Prices

IT Hiccups of the WeekThe complications with the roll out of the Affordable Care Act (ACA) website continued its unbroken streak of dominating the news cycle related to IT-related snarls, snags and inconveniences. Among the list of IT health issues bedeviling the ACA’s website that cropped up last week are: the admission of a dramatic rise in the number of items on the “punch list,” from dozens to hundreds of problems that require fixing; the lack of interest from those to whom the ACA’s website was specifically targeted; a host of folks, including well-known IT luminaries such as economist Larry Summers, offering what I'm sure is welcomed at the White House, unsolicited advice on how to successfully manage the ACA website development effort; and counsel that if a user finds him or herself on an Obamacare website that seems to actually work, it is more than likely being operated by a scam artist.

But the ACA website was not the only IT system that was reportedly in poor health last week.  There was, for example, a Wal-Mart website pricing error that gave new meaning to the company’s slogan, “Always low prices.” A Fox News website called for World Zombie Day, and problems continued for Florida’s new unemployment insurance system website and back office systems.

WalMart Website Glitch Excites and then Disappoints Many with Low, Low Prices

WalMart Advertises $9 Computer Monitors

WalMart Glitch Sparks Buying Frenzy

WalMart Blames “Technical Issue” for Low Pricing Errors

WalMart Cancels Orders, Offers $10 Gift Certificate Consolation

Fox News Website Calls on All Zombies to Honor World Zombie Day

Fox News Website Claims “World Zombie Day”

Fox News Website Says “Weeeeeeee”

Fox Insists It Wasn’t Hacked, Just Had Production Problems

Florida’s New Unemployment Insurance System Website Still Causing Frustration

Florida Still Trying to Fix Deloitte-Built Unemployment System Website

Florida Officials Claim Only “Minor Glitches” with System, Others Disagree

More Trouble With Florida’s Unemployment System Upgrade

Of Other Interest …

Stanbic IBTC Bank in Nigeria Has ATM Problems

San Juan County, Washington, Declares Phone Outage Emergency after Fiber Optic Cable Cut

Cable Cut Takes out Bermuda’s Transport Control Department’s Website

Network Failure Halts OTC Market Trading

Instagram Goes Down Due to “System Issues”

Over 91 000 Model Year 2014 Jeep Grand Cherokee Recalled for Electrical & Software Problems

Canadian Broadcasting Corporation Labels Online Stories From 2003 as Being From 2013

NYC MetroCard Glitch Leaves Riders Unable to Pay by Credit or Debit Cards

Kentucky’s Online School Testing System Still Unreliable

Consumer Reports Says the Monster 7 Tablet, Sold Exclusively at Wal-Mart, Is Glitch-Prone

Computer “Glitch” Affects Missouri Courts

Researchers Claim IT Glitch Could Threaten 2015 UK Elections


Photo: Carlos Barria/Reuters

Have Heads Begun to Roll Over Obamacare Imbroglio?

Wednesday morning, as U.S. Health and Human Services (HHS) Secretary Kathleen Sebelius testified about the ongoing problems with healthcare.gov at a Senate Finance Committee hearing, the first head rolled as a result of the Obamacare website debacle. It was announced that Tony Trenkle, the CIO of the Centers for Medicare and Medicaid Services, the HHS entity responsible for creating the healthcare insurance portal, would be leaving his post as of 15 November. According to an e-mail sent to agency employees on Wednesday, Trenkle is “leaving for the private sector”; the agency’s chief operating officer, Michelle Snyder, announced a reshuffling meant to temporarily fill Trenkle’s role.

As for Sebelius, she told senators that, “We’re not where we need to be” with regard to meeting a 30 November deadline set by the administration for making the HealthCare.gov site functional. The HHS secretary revealed that “a couple of hundred functional fixes” would still need be made so the website would not get hung up, display error messages, or make other errors such as displaying blank drop-down boxes. (In this week’s IEEE Spectrum Q&A with risk management expert Robert Charette, he imagined that tackling a punch list containing only 30 items strained credulity.)

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The Obamacare Rollout: What Really Happened?

By now, everyone with access to a newspaper or an Internet connection knows just how badly the first few weeks have gone for the U.S. healthcare insurance portal HealthCare.gov and some of the independent state-run insurance marketplaces. To say we are experiencing technical difficulties is an understatement. Despite testimony last week from the main contractors for the federal website and from Health and Human Services Secretary Kathleen Sebelius, we still have few details about what precipitated such a colossal failure and why no alarms went off before the site's ill-fated 1 October debut. IEEE Spectrum Assistant Editor Willie D. Jones talks with risk management expert Robert Charette about what likely happened and what we can expect going forward.

Jones: You wrote an article for IEEE Spectrum in 2005 that could have been used as the playbook for the HealthCare.gov debacle. I guess you’re somewhat of a prophet.

Charette: You can go back to the first book I wrote on software systems risk management back in 1989. It’s easy to make any project fail. You just don’t give it enough time, enough money, or requirements that are understandable.

Jones: Last week, Health and Human Services Secretary Kathleen Sebelius assured her inquisitors at a congressional hearing that her department has brought in experts that have a handle on the problems the site is facing. How confident should we be in Sebelius’ assurances?

Charette: Not very. They’re talking about dozens and dozens of items on their punch list—both in terms of functionality and performance issues. They’ve got just over 30 days to get through the list. Let’s just say that there are 30 items on it. What do you think is the actual probability of getting through testing them, making sure that the system works end to end and that there are no security holes all in a single month? How do you expect to get that done, knowing that every time you make a fix, there’s a high probability that you’re going to introduce an error somewhere else?

Jones: Let’s spin this forward a bit. How do you think this next month will actually go?

Charette: They said that they needed five weeks at the minimum to test it, and they’re still making all these changes. Where will that five-week window fit? If they had stopped right then and tested it for five weeks, they wouldn’t have been able to finish on time. And five weeks was probably the absolute minimum they needed, assuming everything worked. They’re patching the system as they go along and as Sebelius admitted, they’re doing very local unit tests (which, by the way, is what got them into this mess in the first place, with each contractor saying, "Well, my stuff works"). If they discover something major, they may have to run the whole system test again.

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Nasdaq Experiences A Double Whammy

IT Hiccups of the WeekThe problems with the Affordable Care Act website and some of the ACA’s fine print again dominated the IT-related snafus, hitches and glitches news cycle last week. The list of ACA issues is too long to fully enumerate here, but it included the snarls that led to a miniscule sign-up on the first days of the website going live as well as worrisome security-cum-privacy issues, strange data errors, and politically-driven decisions that continue to haunt the IT implementation.

However, while the ACA brouhaha was last week’s headline IT comedy act, there were several other acts on the IT hiccups playbill that this reviewer found just as amusing, including Nasdaq’s double failure act, Dell’s Latitude laptop imitation of a cat’s litter box, and the Honda Odyssey minivan’s unexpected self-braking routine.

Stock Markets Receive Yet Another Reputation Hit  

Nasdaq Blames Human Error for 45-minute Trading Snafu

Second Error of Week Shuts Down Nasdaq Option Market For Nearly All Day

Nasdaq Problems Earlier in Year Sparked Risk Discussion, But Zero Action

Nairobi Securities Exchange Suffers “Just a Technical Hitch” For Second Time in Month

Dell Says It Will Solve Cat Pee Problem

Owners of Dell’s Latitude 6430u Laptops Say They 'Smell of Cat Urine'

Dell Assures Cat Urine Smell is Non-Hazardous and Not from a Cat

Dell Says It Has Fix for Cat Urine Smell

Bad Week for Car Electronics

Honda Recalls 344 000 Odyssey Minivans in U.S. Because Brakes Might Engage On Own

Honda 2007-2008 Odyssey Recall Notice (pdf)

Nissan Recalls 251 000 in Japan Due to Faulty Engine Control Unit

Nissan Reshuffles Management over Paltry Profit Partly Due to Big Recalls

Ford Recalls Ford Focus EV Due to Powertrain Control Module Software Issue

Consumer Reports Dings Ford over Continuing MyFord Touch Problems

Of Other Interest …

Gov. Jerry Brown Blames “Screw-ups” for California EDD System Problems

California EDD System Leaders Leave before Deloitte’s System Problems Emerge (video)

Florida’s New Deloitte-Built Unemployment System Continues to Have Problems

Florida’s Sen. Nelson Calls for Federal Investigation into Malfunctioning Unemployment System

Deloitte Tries to Defend Botched Massachusetts Unemployment System Implementation

Victoria’s Auditor-General Blames Medication Errors on Computer System Problems

US Cellular Loses Customers over Billing Issues

Network Issues Delay Flights at India’s Kolkata Airport

Network Problems Affect Saipan’s Bureau of Motor Vehicle

Barclay’s UK Bank Suffers “Technical Difficulties”

ANZ Bank Fixes Payment Problem

F-35 Helmet Contracted Ended Because of Dangerous Technical Glitches

Photo: Seth Wenig/AP Photo

US State Governments Can’t Shake IT Woes

IT Hiccups of the Week Most of the news involving last week’s IT-related problems, snarls and snags were once again drowned out by media stories concerning the recognition if not admission of major management blunders that led to the “glitches” in the Affordable Care Act website and its supporting systems. The Obama Administration now says that the two dozen or so major items on its IT “punch list” will be fixed and thoroughly tested within the next 33 days or so, but more than a few folks are willing to bet against that happening, especially in regard to the issue of data security.

Residents of California, Florida, Alaska, Pennsylvania, New Mexico, Kentucky, Michigan and Mississippi are among those fervently hoping that their states' ongoing government computer woes will be over by the end of November. However, I suspect that for many of those state residents, it will prove to be a forlorn hope as well.

US State Governments’ IT System Problems Persist

Unemployed Californian’s Continue to Complain of EDD Unemployment Computer System Problems

California Legislators Set Hearings into EDD System Troubles for Next Week

Florida’s New Connect Unemployment System Woes

Florida Trying to Fix New Connect Unemployment System

Alaska’s New Medicaid System Undergoing “Growing Pains”

Pennsylvania’s Worker’s Compensation System Problems Linger

New Mexico’s New Unemployment System Ops Improved, but Must Get Better

Kentucky Medicaid Billing System Problems Finally Clearing Up After Two Years

Call Volume Unusually High after Michigan Upgraded Unemployment System

Mississippi’s New Online Tax System Causing Headaches

Microsoft’s Less Than Smooth Windows RT 8.1 Update

Windows RT 8.1 Update Has Some “Show-Stopping” Installation Problems

Microsoft Pulls Windows RT 8.1 Update From Store

Microsoft  Fixes Windows RT 8.1 Update and Is Back in Store

What Does “Glitch” Exactly Mean?

A Brief Linguistic History of the Term “Glitch

Of Other Interest…

Facebook Suffers Worldwide Outage

Network Solution Experiences Outage for Third Time

US Customer and Border Protection Computer System Goes Offline

Cincinnati Bell Internet Goes Down

System Glitch Interrupts 911 Emergency Calls in Douglass County, Nebraska

Dallas Ft. Worth International Airport Traffic and Parking System Malfunctions Again

Nissan Recalling 152 000 SUVs for Anti-Lock Brake Software Upgrade

Credit Card System Problem Stiffing Washington, D.C. Taxi Drivers

Los Angeles Department of Works Computer Error Leads to Higher Water Bills

Schwab Trading Platform Experiences Problems after Integration with Third-Party System

Incompatible Hardware and Software Bring Beijing’s Subway Line 10 to a Halt

Photo: Ugurhan Betin/iStockphoto

DARPA Seeks Self-Healing Networks

This Week in Cybercrime DARPA, the U.S. military’s R&D arm, announced this week that it will pay US $2 million to the winner of its Cyber Grand Challenge, a contest aimed at developing an automated network defense system that actively searches for and identifies vulnerabilities and patches them on the fly. “Today, our time to patch a newly discovered security flaw is measured in days,” Mike Walker, DARPA program manager, told Kaspersky Threatpost. “Through automatic recognition and remediation of software flaws, the term for a new cyberattack may change from zero-day to zero-second,” says Walker.

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Corporate Recruiters Insist There Really Is a STEM Worker Shortage

The Wall Street Journal published a story yesterday titled,  “More Businesses Want Workers With Math or Science Degrees” that highlights a new STEM skills shortage study. The article states that:

Bayer Corp., the U.S. arm of the German chemical and pharmaceutical giant Bayer AG, is due to release a report this week showing that half of the recruiters from large U.S. companies surveyed couldn't find enough job candidates with four-year STEM degrees in a timely manner; some said that had led to more recruitment of foreigners.

The shortages were most acute in engineering and computer-related fields, the recruiters said. The survey, completed in August, included 150 recruiters from 117 companies, all on the Fortune 1000 list of large companies.

About two-thirds of the recruiters surveyed said their companies were creating more STEM positions than other types of jobs.

So, to be clear, half the recruiters in 117 companies (assuming no double counting of recruiters) say that they have trouble hiring STEM workers quickly enough. Oh my, that is terrible! Of course, left unsaid, half of the recruiters surveyed apparently aren't having any such difficulty in their hiring, which sort of undermines the notion that there is much of a shortage.

In addition, it's difficult to determine from the WSJ article exactly how much the recruiters were willing to offer in terms of salaries and benefits to those oh-so-hard-to-find STEM workers. Maybe those companies that are complaining about a STEM skill shortage should try emulating Netflix, which is willing pay a little bit extra to get the talent it needs. It doesn't seem to complain about a skills shortage.

Or maybe, as this new Ed. D. dissertation from the University of Pennsylvania reported, recruiters are having trouble because "employers have a requirement for experience for new [STEM] hires." The dissertation research found contrary to reports, there "was not a shortage of new STEM graduates in Ohio."

Furthermore, the recruiters' decision to recruit foreigners because they couldn't quickly find the right STEM skills in the United States has to be taken with a very large grain of salt as well. As Silicon Valley recruiting company Bright.com admitted over the summer, it could find only a handful of computer-related jobs in the Valley where a skills shortage that might justify hiring guest workers can legitimately be claimed to exist.

More details can be found in the Bayer press release and accompanying  report which was disclosed during the Bayer-sponsored “debate” being held today in Washington, D.C. to discuss these “shortages” the corporate recruiters are supposedly having. From the skewed questions (e.g., Are unfilled STEM jobs bad for business?) asked the embarrassing small number of recruiters who bothered to answer the survey in the report, it is easy to see that the exercise was all about whipping up support for the notion that the STEM Crisis is not a myth (as I strongly contend) and that more government money needs to be committed to the efforts (of those on the debate panel) to eliminate the terrible STEM skills shortage plaguing the United States.

The survey results, by the way, have a  +/- 8 percent margin of error at a 95 percent confidence level.

Of course, recruiters and their employers have long been whining about students not having the right science and math skills, as can be seen in this previous Bayer report from 1997. Bayer should have just republished it with a 2013 date to save itself some time and money.

Interestingly, the most recent Bayer study and its findings sound very similar to a doom and gloom piece printed in American Airlines American Way magazine from 2003 in which was cited a projection by the Bureau of Labor Statistics that the United States would be short 10 million workers by 2010. Funny, that shortage didn’t seem to have happened.

Furthermore, the American Way article quoted Norman Maas, at the time the North American senior vice president of human resources for German chemical company BASF,  saying that he:

... figures that by 2010 he’ll have to replace about 75 percent of BASF Corporation’s 13 000 workers in North America. What he can’t figure is where he’s going to get them. Especially when it comes to finding large numbers of highly skilled chemical engineers and managers capable of overseeing a diverse, multilingual workforce.

As senior vice president of human resources for the $8.2 billion chemical company, Maas is not expecting an easy decade.

“The size of the pool gets smaller and smaller, and the demand for those skills gets bigger and bigger," Maas laments. "So you have more companies competing for a smaller and smaller group of talented people.”

Hmm … checking BASF’s annual report for North American in 2010 (pdf), the company listed 16 487 employees with a turnover of 11.2 billion euros (or about US $15.3 billion).

The 2010 BASF annual report doesn’t mention a skills shortage, but does note: “Like many companies, we are experiencing significant demographic shifts. Many of our employees are potentially approaching retirement; 'next generation' employees are entering the workforce with new expectations and ways of working; and ‘minorities’ are becoming majorities in the pools of talent coming out of colleges and universities and across our customer base. Faced with many changes coming together at the same time, we are taking advantage of once-in-a-generation opportunities to transform our workforce and gain competitive advantages.”

So, the dire problem that Maas was concerned with instead actually turned out to be a once-in-a-generation opportunity for BASF; imagine that.

I expect that the vast majority of recruiters surveyed in the most recent Bayer report who claim a STEM skill shortage are buying into overly pessimistic spin on finding STEM skills just as Maas did. And of course, what better way to have a built in excuse if you are unsuccessful at hiring new STEM employees or to look like a hero if you are able to overcome the perils of such a dire shortage?

Photo: iStockphoto


Risk Factor

IEEE Spectrum's risk analysis blog, featuring daily news, updates and analysis on computing and IT projects, software and systems failures, successes and innovations, security threats, and more.

Willie D. Jones
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